Return & Refund Policy

El-Muntaha Return & Refund Policy

1. Return Eligibility
We want you to be happy with your purchase! If you're not satisfied, you may return eligible items
based on our fulfillment partners' policies.

- Some items are eligible for return within 30 days of delivery.
- Other items may only be returned if they are damaged, defective, or incorrect.
- Items must be unused, unworn, unwashed, and in original condition with tags.
- Items must not be final sale, clearance, or personalized.

Because we work with multiple fulfillment partners, return eligibility depends on the item. If your
order contains items from different suppliers, returns may need to be handled separately.

2. How to Initiate a Return
1. Email us at support@elmuntaha.com with:
- Your order number
- Item(s) you want to return
- Reason for return
2. We will check the return eligibility and provide instructions.
3. If approved, you will receive a return shipping address.
4. Once the item is received and inspected, we will process your refund or exchange.

3. Return Policies Based on Product Type

For items eligible for standard returns:
- Returns must be requested within 7 days of delivery date.

- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds are issued to the original payment method once the return is received and inspected.

For items that can only be returned if defective:
- Returns are only accepted for damaged, defective, or incorrect items.
- Claims must be reported within 48 hours of delivery with photo proof.
- If approved, we will arrange a replacement or refund.

4. Non-Returnable Items
- Final sale items
- Lingerie, swimwear, and bodysuits (for hygiene reasons)
- Gift cards
- Custom-made or personalized items

5. Refund Policy
- Refunds are processed within 5-7 business days after receiving the return.
- Shipping fees are non-refundable unless the return is due to our mistake.
- If an item is ineligible for a return, we may offer store credit instead.

6. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake on our
end.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.

7. Need Help?
If you have any questions, email us at support@elmuntaha.com, and we'll be happy to assist you!