FAQ

When will my order ship?

Orders are typically processed within 1–3 business days. Once your order ships, you’ll receive a confirmation email with tracking information.

How much is shipping?

We offer a free shippingon all U.S. orders.

Do you accept returns or exchanges?

Yes. Please refer to our Return & Refund Policy for full details. Please note that limited edition, seasonal, clearance, and final sale items may not be eligible for returns or exchanges.

What if my item arrives damaged?

Please contact us within 48 hours of receiving your order. Include your order number and clear photos of the item, and we’ll be happy to assist you.

Do you restock sold-out items?

Some items may be restocked, while others are limited edition or seasonal and may not return. Follow us or join our email list for updates on new arrivals and restocks.

How do Sister Rewards work?

Create an account to start earning points with every purchase. You can redeem points for discounts, enjoy birthday rewards, and participate in special promotions. Visit our Sister Rewards page to learn more.

Do I need an account to place an order?

No. You can check out as a guest, but creating an account lets you earn and redeem Sister Rewards points.

How can I contact El-Muntaha?

You can reach us through our Contact Us page. Or you can email us at info@elmuntaha.com. We aim to respond as quickly as possible during business hours.